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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erik Stone

November 6, 2025

5  out of  5
rating by Erik Stone
"Jim and his team of professionals have always helped explain all of my insurance policy questions, which have been a lot, so I never need to lose sleep or worry. Probably why I’ve been using his services for the past 25 years now."
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Laura Ewert

November 6, 2025

5  out of  5
rating by Laura Ewert
"I've been with Jim for decades. Jim and his staff are easy to work with. They keep me up to date on all my policies and respond quickly to any question I might have. I would recommend Jim's office to all"
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Michele Combs

November 3, 2025

5  out of  5
rating by Michele Combs
"Jim has been my insurance agent since the nineties. I have always received excellent service from him and his staff. I highly recommend them."
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Berenice Garcia

October 29, 2025

5  out of  5
rating by Berenice Garcia
"Jim has been my State Farm agent for 30 years and has provided Fantastic service to me and my family! He’s super friendly and treats you with respect! Ron his assistant is very knowledgeable and has great customer service skills! Thank you both for being Amazing and for always being helpful! This is why I love State Farm! Berenice G :-)"
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Vance Kershner

October 23, 2025

5  out of  5
rating by Vance Kershner
"Jim and his team are always on top of my account letting me know when the payments are due. I have had to use them for two car accidents and I was totally satisfied with them. I also insure my business and home with them, they are great."
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Alice Lett

October 22, 2025

5  out of  5
rating by Alice Lett
"Easy to work with"
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Arlene Hopey

October 15, 2025

5  out of  5
rating by Arlene Hopey
"Great service been with for years 👍🙂"
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Holly Fath

October 10, 2025

5  out of  5
rating by Holly Fath
"Jim is the best insurance agent I’ve ever worked with. Reduced my premiums, better coverage. He’s an extremely responsive pro."
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anna aranda

October 9, 2025

5  out of  5
rating by anna aranda
"Jim Townsend has been my insurance agent for years....since I was a kid and I have stayed with him for forever. My entire family loves him and he's been good to us. I needed an update on our insurance cards today and Ron was able to help me out. He was quick and efficient. Thank you both."
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Applecheeks

October 3, 2025

5  out of  5
rating by Applecheeks
"I've been a State Farm Customer with Mr Townsend since I was a teenager. My father insured me as I become a new driver until my adult years. Mr Townsend's always had great staff to make inquiries or payments easy and accommodating. Thanks for the many years of service."
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jasper nelson

September 12, 2025

5  out of  5
rating by jasper nelson
"Jim Townsend has been my Agent for about 25 years. Jim is always professional and makes sure that his customers are satisfied. I also had a chance to speak with Ron, who works for Jim. I received the same experience as I've received from Jim."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ronn Campo

September 11, 2025

5  out of  5
rating by Ronn Campo
"If you are looking for a trustworthy and professional insurance carrier who will go above and beyond for its clients. Please choose Jim Townsend State Farm!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Suesan Steasser

September 11, 2025

5  out of  5
rating by Suesan Steasser
"Jim Townsend and his assistant Ron, are great. I have been with them for years! They handle all of my concerns and questions right away! Totally satisfied, wouldn’t change a thing."
We responded:
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we would appreciate the chance to work with you to resolve the issue. Please contact us at your earliest convenience."
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Tony

September 11, 2025

5  out of  5
rating by Tony
"Jim has been my agent for many years, guiding me through the world of car and renters' insurance since my college days. His associate, Ron, exemplified dedication and efficiency when I needed a policy update, reminding me of the importance of reliable support in our journeys."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Percy Huff

September 9, 2025

5  out of  5
rating by Percy Huff
"This insurance agency was super pleasant to work with. They were extremely patient and flexible to accommodate my hectic schedule. I am very pleased with the services they provided me and the customer service was excellent. I highly recommend this State Farm agency."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Baytik Kv

September 8, 2025

5  out of  5
rating by Baytik Kv
"I’ve been working with Jim’s team for almost 2 years. Great service, fair price. This place is one the best in business. Recommended"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Derrick Stewart

September 4, 2025

5  out of  5
rating by Derrick Stewart
"Our family has been with Jim and State Farm for a few decades . He is a dedicated professional with great integrity and exceptional support who we will highly recommend to anyone seeking a solid person to do business with."
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Donise Conty

August 21, 2025

5  out of  5
rating by Donise Conty
"I recently called Mr. Thompson's office, and on this day I had the pleasure of speaking with Ron. He was very patient with me as well as extremely polite. He asked all questions with no hesitation. Thank you Ron!"
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Katerina Gadjeva

August 15, 2025

5  out of  5
rating by Katerina Gadjeva
"Always a great pleasure doing business with Jim Thompson and company!"
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Adam Hoff

August 15, 2025

5  out of  5
rating by Adam Hoff
"Jim and his staff are true professionals. We will be a long time clients. They are always prompt thorough and professional. Always have pleasant phone interactions with them. I am 54 and this is definitely my best experience with an insurance company."
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Ray Croom Jr

August 14, 2025

5  out of  5
rating by Ray Croom Jr
"Jim has been covering me for almost 20yrs now. I have car and life insurance through him. He always answers when I call and in the rare case he doesn't, he makes sure to call back in a timely manner. He's always thorough and able to answer any questions I have and resolve any issues. He's been a great agent, I really appreciate him."
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James R McGough

August 12, 2025

5  out of  5
rating by James R McGough
"He was very timely getting back to me and waived my late fee when we had an autopay issue. Been very happy with service he provides"
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Bob Kinser

October 26, 2024

5  out of  5
rating by Bob Kinser
"goes to bat for his clients and helps them cut thru the red tape. been working with him for over 30 years."
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Rocell Cyrus

October 21, 2024

5  out of  5
rating by Rocell Cyrus
"I truly appreciate Jim’s knowledge and expertise. I can always call and receive answers and advice on all my insurance needs."
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Jalen Mac

October 19, 2024

5  out of  5
rating by Jalen Mac
"I have been with this State Farm since 1999. Never had any kind of an issue from explaining to following up on anything."