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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Derrick Stewart

Derrick Stewart

August 15, 2025

5  out of  5
rating by Derrick Stewart
"Our family has been with Jim and State Farm for a few decades . He is a dedicated professional with great integrity and exceptional support who we will highly recommend to anyone seeking a solid person to do business with."
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Katerina Gadjeva

August 15, 2025

5  out of  5
rating by Katerina Gadjeva
"Always a great pleasure doing business with Jim Thompson and company!"
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Adam Hoff

August 15, 2025

5  out of  5
rating by Adam Hoff
"Jim and his staff are true professionals. We will be a long time clients. They are always prompt thorough and professional. Always have pleasant phone interactions with them. I am 54 and this is definitely my best experience with an insurance company."
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Ray Croom Jr

August 14, 2025

5  out of  5
rating by Ray Croom Jr
"Jim has been covering me for almost 20yrs now. I have car and life insurance through him. He always answers when I call and in the rare case he doesn't, he makes sure to call back in a timely manner. He's always thorough and able to answer any questions I have and resolve any issues. He's been a great agent, I really appreciate him."
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James R McGough

August 12, 2025

5  out of  5
rating by James R McGough
"He was very timely getting back to me and waived my late fee when we had an autopay issue. Been very happy with service he provides"
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Bob Kinser

October 26, 2024

5  out of  5
rating by Bob Kinser
"goes to bat for his clients and helps them cut thru the red tape. been working with him for over 30 years."
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Rocell Cyrus

October 21, 2024

5  out of  5
rating by Rocell Cyrus
"I truly appreciate Jim’s knowledge and expertise. I can always call and receive answers and advice on all my insurance needs."
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Jalen Mac

October 19, 2024

5  out of  5
rating by Jalen Mac
"I have been with this State Farm since 1999. Never had any kind of an issue from explaining to following up on anything."
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Terry Obrien

October 7, 2024

5  out of  5
rating by Terry Obrien
"For over 25 years State Farm Agent Jim Townsend has handled all of my insurance needs. If you want friendly, professional service, choose this agent!"
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Salil Sheth

February 9, 2024

1  out of  5
rating by Salil Sheth
"In my ecperience it seems that this agent looks like a fraud. He gave us a quote on Jan 30th 2024 and then deviated from his quote on the same day, so we cancelled our policy on Jan 30th 2024, same day he deviated from his quote and asked for refund of premium he charged us. Today, 9th Feb 2024 - 9 days after our cancellation - we have not received our refund. Not only that but he is asking for payment. Isn't this ridiculous? He is tarnishing the name of State Farm Insurance Co. I would not only NOT recommend him to anyone but would ask everyone to stay away from him and State Farm Insurance."
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Marissa Borre

June 30, 2020

5  out of  5
rating by Marissa Borre
"Always helpful!! Have been with Jim at State Farm for over 20 years"